New Holland Dealer Policy Manual DPM_87056510 - PDF DOWNLOAD

New Holland Dealer Policy Manual

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New Holland Dealer Policy Manual

Size: 4.68 MB
Format: PDFLanguage: English
Number of Pages: 226 pages
Brand: New Holland
Part No: DPM_87056510

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DESCRIPTION:

New Holland Dealer Policy Manual

INTRODUCTION:

The warranty described here is from CNH Industrial America LLC and in Canada, CNH Industrial Canada, Ltd. both of which are referred to in this document as “CNH Industrial”. This is a limited warranty that is provided to the retail purchaser in return for consideration paid as part of the purchase price of the product.

• The Dealer Agreement in Paragraph 14(a) requires: “the Dealer to review the written warranty set forth in the Manual with the customer and obtain the customer’s signature on the Warranty and Limitation of Liability Agreement.
• Dealer shall then submit the signed Warranty and Limitation of Liability Agreement to the company as set forth in the Manual. Dealer shall also provide customer information for each Product retailed by the Dealer as requested by the company for the purposes of, but not limited to, the Warranty Record.”
• By virtue of completing the section on “Operator’s Manual / Warranty Receipt Verification” the dealer is obtaining the customer’s acknowledgement as evidenced by their initials and signature that the correct Operator’s Manual has been furnished and the safety precautions and safety features of the product were explained.

TABLE OF CONTENTS:

New Holland Dealer Policy Manual

Summary of changes........................................................................  2
WARRANTY TERMS AND CONDITIONS............................................................. 10
	BASE AND EXTENDED WARRANTY AND TERMS.................................................. 10
	EMISSIONS WARRANTY.................................................................... 26
	PURCHASED PROTECTION PLAN............................................................. 28
	SERVICE QUOTE......................................................................... 30
REIMBURSEMENT POLICY AND PROCEDURES....................................................... 32
	OWNER RESPONSIBILITY.................................................................. 32
	DEALER RESPONSIBILITY................................................................. 34
	COMPANY RESPONSIBILITY................................................................ 36
	DEALER ARRIVAL REPORT, DEALER INVENTORY MAINTENANCE and PREDELIVERY PROCEDURES........ 38
	ITEMS NOT COVERED BY WARRANTY......................................................... 42
	REPAIR VS. REPLACE OF COMPLETE ASSEMBLIES............................................. 44
	MANDATORY USE OF REMAN PARTS.......................................................... 48
	PARTS AND LABOR ALLOWANCE............................................................. 50
	OUTSIDE LABOR AND REPAIR (EXTERNAL WORK).............................................. 56
	SHIPPING COST FOR WARRANTY PARTS...................................................... 58
	TRAVEL AND MILEAGE REIMBURSEMENT...................................................... 60
	CLAIM SUBMISSION TIME LIMITS.......................................................... 62
	WARRANTY INFORMATION TOOL AND CLAIM APPEAL............................................ 64
	CHANGES TO WARRANTY LABOR RATES....................................................... 68
	WARRANTY FOR EQUIPMENT NOT RETAILED BY THE SERVICING DEALER........................... 70
	FLUIDS................................................................................ 72
	WARRANTY COVERAGE FOR DECALS AND PAINT................................................ 76
	WARRANTY CLAIM TYPES.................................................................. 78
	SERVICE POLICY CLAIM REIMBURSEMENT.................................................... 80
	Bulletin Tool – Service, Product Improvement Program (PIP), and Warranty Bulletins.... 84
	SmartTrax Claiming Procedure.......................................................... 86
SERVICE PARTS............................................................................. 88
	SERVICE PARTS WARRANTY AND COVERAGE................................................... 88
	SHIPPING AND INVOICE DISCREPANCIES.................................................... 94
	REMANUFACTURED PARTS POLICY........................................................... 96
	SERVICE PARTS SHIP DIRECT............................................................. 98
	SERVICE PARTS CLAIM FILING INSTRUCTIONS...............................................100
REGISTRATION..............................................................................104
	EQUIPMENT REGISTRATION................................................................104
	WARRANTY TYPES........................................................................106
	SCHEDULE OF ADJUSTED TERMS............................................................110
	WARRANTY START DATE WAIVERS...........................................................114
	CHANGE OF EQUIPMENT STATUS............................................................116
	REPLACEMENT PIN PLATE REQUEST.........................................................118
PRODUCT IMPROVEMENT PROGRAMS (PIP)........................................................120
	DEALER AND CUSTOMER NOTIFICATION......................................................120
	FILING PIP CLAIMS.....................................................................122
	MARKING UNITS COMPLETE................................................................124
	REMOVING UNITS OPEN PIP REPORT........................................................126
	SPECIAL PIP...........................................................................128
PARTS RECALL..............................................................................130
	WARRANTY PARTS RETURN PROCESS OVERVIEW................................................130
	WARRANTY PART RETURNS NOTIFICATION....................................................132
	PART RETURN PACKAGING & SHIPPING INSTRUCTIONS.........................................134
	FREIGHT REIMBURSEMENT.................................................................140
	RETURN CREDIT, REVERSAL, AND APPEAL PROCESS...........................................142
DEALER AUDIT..............................................................................146
	AUDIT POLICY..........................................................................146
	AUDIT PROCEDURE.......................................................................152
	CERTIFIED ELECTRONIC DEALER BUSINESS SYSTEMS..........................................156
	REQUIREMENTS FOR ELECTRONIC AUDIT TRAIL...............................................158
SPECIFIC COMPONENT WARRANTY...............................................................166
	SPECIFIC COMPONENT WARRANTY...........................................................166
	PRECISION FARMING AND GUIDANCE SYSTEM.................................................168
	BATTERIES.............................................................................178
	ENGINES...............................................................................180
	FUEL SYSTEMS..........................................................................188
	RADIOS................................................................................190
	RUBBER TRACKS.........................................................................192
	TIRES AND TUBES.......................................................................198
	ADDITIONAL CLAIM REQUIREMENTS.........................................................202
	CUTTING EDGES.........................................................................212
	WHOLEGOODS ATTACHMENTS AND ALLIED EQUIPMENT...........................................214
	IRRIGATION POWER UNITS................................................................216
	TOYS AND TOOLS........................................................................218
	ALLISON TRANSMISSION WARRANTY.........................................................220
	PRECISION CONSTRUCTION COMPONENTS.....................................................222
WARRANTY FORMS............................................................................226
	ORDERING PROCESS......................................................................226